Dedicated and consumer-focused professional with experience in delivering exceptional service and support. Adept at resolving complex inquiries, ensuring seamless communication, and contributing to operational excellence through collaboration and attention to detail. Committed to empowering individuals to make informed decisions by providing single-point solutions for diverse requests.
I possess a diverse skill set that includes expertise in customer advocacy, technical support, customer retention, remote support and troubleshooting, with a focus on quality of service, issue resolution and client satisfaction
With a focus in healthcare and financial products, services, and SaaS support, I excel in contact center operations and performance metrics management.
I am proficient in CRM systems, Microsoft Windows and Office, and Apple OS.
I demonstrate strong problem-solving, time management, and active listening abilities.
My critical thinking, call center work knowledge, and quality adherence skills have been reinforced by experience with wide array of products and services over the years.
Additionally, I offer product, service and account support, technical skills, system troubleshooting, and help desk support.